Using GPT-4 to fight fraud
Stripe is one of OpenAI’s first collaborators on GPT-4. They pulled together a team of 100 workers from across the organization to drop what they were doing and instead think of how GPT-4 could help create new features or optimize old ones.
Stripe began incorporating OpenAI products even before GPT-4 — last year, its predecessor, GPT-3, was integrated into their customer service program Stripe Support, to help agents fix problems faster.
Stripe employees brainstormed a list of 50 possible applications for GPT-4, landing on 15 that were strong enough to already be put into practice. They fell into three main buckets: better understanding the businesses of their customers; providing support for questions about documentation; and monitoring for fraud.
Stripe is a suite of payment APIs that powers commerce for businesses of all sizes.